Collaboration·Crash the ACUC·Professional Development
I think it is quite clear – “Crashing” is a lot more than just attending another conference. Below are quotes from the recent attendees of the Crash the ACUC session. I’ve trimmed up the content a bit and have taken the liberty of highlighting what I think is most profound…Overall flavor – productive and enjoyable!
I could talk about what I learned about credit unions and how this was such a great opportunity all day. But I think we all learned a great lesson here on collaboration, especially on prototype day.
We learned that in order to design something successful (whatever that means to you), you’ve got to have people in the room with opposing viewpoints, and you’ve got to have the bridges between the opposers. We could have easily divided and come up with two failed prototypes. One version that our intended audience would never want to participate in, and one that we could never conceptually sell to credit unions because there’s no viability. We knew that. But we also had human bridges that made navigating those opposing viewpoints much easier.
Those people who were comfortable discussing between the two groups? Those were the bridges that made our collaboration possible. I also think that we all deserve some praise for the fact that no one took anything personally and everyone was extremely respectful. We were also able to drop pet ideas we each personally had, and say, “You’re right, let’s work your change in.” Which sad to say, is in my opinion pretty damn amazing and atypical. And I think we should be proud about that specific fact. We lived up to the name Cooperative Trust, and it’s a model that can be replicated back home by having the right viewpoint distribution in the room.
I believe that we truly designed something special. It may not be 100% original but it’s not 100% out-of-the-box either. It took all viewpoints (internally and externally) (CRASHERS & interviewees) to really start to understand the target market we set out to serve. I also think that we developed a scalable idea. This can benefit the $10m CU and the $5b CU (potential) membership. It was great to work with each and everyone of you. Thanks for a great week!!!
I am proud that we came up with an idea that will genuinely have an impact on the UU segments. Brandon was right in that we could have chosen the easier idea, but with so many amazing people (Crashers and guests) around it was to our benefit that we go for the big, hairy goal. It was a unique opportunity to use everyone’s special set of skills (just like Liam Neeson). In retrospect, I would have been disappointed had we only created a trust contract or something similar. Instead, we came up with a plan, while not 100% original, that could truly change lives.
It was great to see someone rein in the group when we started going off topic or strayed from our primary objective. This was most definitely a team effort.
This week has been simply amazing and I am truly grateful for the opportunity. This was by far the best conference and Crasher experience I have ever attended. It was wonderful to get to know and collaborate with so many amazing people who have such a strong passion for humanity and the credit union movement.
Sunday was such a unique learning opportunity for us to learn new human design strategies and then actually be able to apply them with interviewees from the public as well as the rest of the week with each other while we created our TRU Circle prototype. At the end of our time together I felt a gamut of emotions ranging from pride for our accomplishments, exhaustion from our hard work (and play), and invigoration for the future. I am excited to apply everything I have learned back at home. Thank you everyone for contributing to this Pantherific experience.
The word Crash to me was: bringing ideas together and challenging each other to solve one problem. The experience that I had at Crash the ACUC was one for the books. I have never experienced a group of people who worked well together to try and better people in this world. Julie said, “beware of ethnocentrism; judging another’s culture solely by values and standards of ones own culture”. This quote was the basis of our problem on how to help the underserved. Instead of us discussing ideas of what we thought the underserved were and how they got there, we really couldn’t relate. Once we had the opportunity to interview people who are affected by financial institutions we started to get these “ah hah” moments.
One thing that stood out for me was the word community. People rely on others who are in their community to help out and all of us “crashers” come from different areas and acted like one community working together to help others. I am very thankful to those who gave me the chance to work with others to design think, something that hopefully will change the word “banking”. I know this is a great beginning to the TRU Circle Project and I am very excited to see the future. The bond that we created just within a few days shows how great the future is and we can one day help more people.
I too would like to thank everyone for being a pretty great bunch of people. It truly is not easy to stay civil when you have all the makings of a blow up (hunger, exhaustion, passion) so that was pretty amazing. The next think tank meeting at our credit union is tomorrow and it would be nice to have that same spirit live on. Let’s keep active on this forum as a team and keep the idea moving to at least a pilot.
When I won the chance to go to the ACUC, I thought- Awesome- a trip to SanDiezzy! After the trip however, I think, wow- we are servers of financial conveniences. I, being newer into the CU movement, have never experienced the aha moment sitting in a “Bankers” meeting- but did this past week when I sawour group and several others at the conference wanting to serve. Not only did we come up with a great project to serve, but we never really discussed “how can we make money” or “how profitable can we make this product”. It is just not CU jargon and I really like it.
Like everyone else second (or third or fourth) the thank you to everyone for providing such a great learning opportunity and having fun during the process. I truly am blessed for having such a phenomenal opportunity to take advantage of!
I would like to start by saying thank you to everyone. One of the things I enjoyed most about Crashing the ACUC was getting to know everybody each day, and working with such a passionate team. Echoing what was said from earliers posts, collaboration and hard work are two key words that I will take away from this trip. Even though we all had many different ideas of how to solve our problem, we all worked together as a team with one final goal in mind. Another highlight of my trip was interviewing our volunteers. This is something that I will never forget. I will always keep (our interviewee) Susan’s story in the back of my mind when speaking to credit unions, and how we can improve our business of helping people. I’m so grateful for the opportunity.
Crashing the ACUC in San Diego with all of you was truly a once-in-a-lifetime experience. It was awesome to see the big picture credit union movement a step back from the daily grind of nitty gritty details. I don’t think I would have ever gotten such a comprehensive glimpse at the CU movement otherwise.
The teamwork was none other than stellar. I am very impressed by and honored to call my fellow Crashers my colleagues. The energy, dedication and motivation displayed by everyone was and is amazing. I really appreciate that everyone took ownership of the project and really stepped up to make it happen by finishing out a 14 hour day. I also really appreciate that everyone voiced their opinions throughout the week thus allowing us to take into consideration a myriad of different perspectives to arrive at the best possible decisions. Let’s keep the collaborative momentum going!
What a rare opportunity we had last week in San Diego. Of all the conferences I’ve attended, this was the best by far because of the Crash group. There is always wisdom and insight to be had from the keynote speakers and break-out sessions, but I often forget the messages within days of getting home. This time though, so much has stuck with me. Having the group of you to discuss, reflect, debate and work with as we tackled a deep and broad issue made the whole experience so much more impactful. We were trying to apply what we were hearing immediately to the problem we were solving. Similarly, I feel like the relationships between us are real. We weren’t just a group of conference attendees sharing meals and making small talk — we got to know how each other think, where each of us excel and how to built off of the diversity of views and opinions to make our project stronger. Thank you all for an incredible experience.
My general rule of thumb is that a conference should provide a minimum of 2-3 little ideas or concepts to be worth your while. For this conference to have resulted in a full blown product that was created to provide access and financial development for the underserved is a credit unionizers dream!
I learned about the opportunity with the Cooperative Trust network only weeks before the actual conference, so I went in not fully realizing the scope of the commitment/opportunity. I was not only impressed, but also slightly intimidated by the eclectic group of “Crashers” upon entering our first session. I am typically the outspoken, over-involved participant, and this time there were 14 more people just like me! Despite our 15 strong personalities (each having it’s own voice and approach), we were an extremely cohesive group and never got shaken by obstacles or objections. We constructed a way for locals to help other locals (sound familiar), and outlined the program from start to finish in a few (long) days. If we could all get our CUs to move that fast, the banks would really be in trouble! I feel like the Cooperative Trust did an excellent job of finding a group of individuals with different backgrounds, opinions, and experiences, although each of us knew the meaning and power of teamwork. The results were truly awesome.
Thanks so much for the experience! “Crasher” is a title I wear with pride!
Crashing the ACUC is a journey quite difficult to put into words. Throughout the Crash I kept a few notes of my emotions, and I am still finding it hard to articulate correctly. My emotions ranged from curious and inundated to touched and exhausted. Somehow I was never tired of “crashing,” and by the end of the week things were clear. If I had to choose one word to describe this experience, epic would be it.
I cannot say enough how much I learned and developed from this experience. I took so much from the conference as to how the structure of the credit union works. I am still in admiration of how many amazing people were at the Crash sessions and the amount of planning that went into this. Design thinking with Julie on Sunday was a powerful experience; interviewing real people changed my perspective immensely.
Collaboration left a huge impression on me, so many different ideas and such a diverse team, yet we created a respectful and safe environment to voice and challenge our ideas. This led us down a path to an amazing project to help the underbanked and underserved market. Which, by the way, I am so proud to be a part of! I’m honored to call myself a “2012 ACUC Crasher,” and without sounding like a cheezeball, I have made friends with a cream of the crop group. I am looking forward to what is in store for all of us. Thank you so much for sharing this opportunity with me!
This length and content of this post is in a way, reflective of the week we had in San Diego: long and meaningful. On behalf of the rest of our team, we can’t wait to share more details on the product we are developing.