The opportunity to attend the Crash program taught me more than I could have ever imagined. I was able to listen to very powerful and relevant presentations. The speakers inspired me and taught me that all credit unions employees need to stand together: we should be helping each other, not be in competition with one another.
I now have a better understanding on how credit unions help their communities and play an important role in member’s lives. Some credit unions are going to schools and teaching students how to save, while others are volunteering on their days off. Hearing these stories have driven me to persuade my credit union team to get together and do more for our community.
I learned that paying attention to our members will help us attain better customer services skills. By putting ourselves in our member shoes we will be able to accomplish this.
Another topic we covered at the conference was advocacy. In the four years I have been at my credit union, I never understood the importance of PAC. I feel encouraged to learn more so that I may help my members get involved.
I came out of my comfort zone and was able to network, meet amazing people, and build relationships. It was remarkable to network with young professionals who feel as passionate as I do and who have similar goals for the future.
Another take away from this conference was my new understanding of how mentorship works. Mentorship doesn’t mean scheduling a meeting to discuss a particular topic, it means having someone that can offer advice and be there to support you at any given time. This leadership conference helped me understand that being a leader doesn’t require you to be a certain age or to have a degree. We need to let the people who inspire us know that we appreciate them and their wisdom that they offer. James was meant to lead this crash experience- he is fantastic and intelligent. I will forever be grateful for this experience!